These Terms and Conditions ("Terms") govern your access to and use of the MindGrix AI Agent Platform ("Platform", "Service"), operated by MindGrix Ltd. ("MindGrix", "we", "us", or "our").
By creating an account or using our Service, you agree to be bound by these Terms. If you do not agree to these Terms, do not use the Service.
If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms.
2. Description of Service
MindGrix provides an AI-powered customer engagement platform for healthcare providers, including:
AI chatbot for WhatsApp communication
Appointment scheduling and management
Patient/lead management
Knowledge base with RAG (Retrieval-Augmented Generation) technology
Analytics and reporting dashboard
Human handoff capabilities
Automated reminders and follow-ups
3. Account Registration
3.1 Eligibility
You must be at least 18 years old and have legal capacity to enter into contracts to use our Service.
3.2 Account Creation
To access the Platform, you must:
Provide accurate and complete registration information
Maintain the security of your account credentials
Notify us immediately of any unauthorized access
Accept responsibility for all activities under your account
3.3 Account Types
Role
Access Level
Admin
Full access to all features and settings
Manager
Operational access, no staff management
Staff
Conversations, users, appointments (limited)
4. Acceptable Use
4.1 You Agree To:
Use the Service only for lawful purposes
Comply with all applicable laws and regulations
Obtain necessary consents from patients before collecting their data
Maintain accurate and up-to-date information
Protect login credentials and account security
4.2 You Agree NOT To:
Use the Service for any illegal or unauthorized purpose
Transmit malware, viruses, or harmful code
Attempt to access other users' accounts or data
Reverse engineer, decompile, or disassemble the Service
Use the Service to send spam or unsolicited messages
Violate any applicable healthcare regulations (HIPAA, local health privacy laws)
Share account credentials with unauthorized parties
Use the AI chatbot to provide medical diagnoses or treatment recommendations
Misrepresent the AI as a human healthcare provider
5. Data Ownership and Responsibilities
5.1 Your Data
You retain ownership of all data you upload or generate through the Platform ("Your Data"), including:
Knowledge base documents
Patient/lead information
Conversation history
Appointment records
5.2 Your Responsibilities
As a healthcare provider, you are responsible for:
Obtaining proper consent from patients for data collection and communication
Ensuring compliance with applicable healthcare privacy laws
Maintaining the accuracy of patient information
Properly configuring privacy settings for your organization
Training your staff on appropriate use of the Platform
5.3 Our License to Your Data
You grant MindGrix a limited license to process Your Data solely to:
Provide and maintain the Service
Generate analytics and reports
Improve AI performance (using anonymized/aggregated data only)
6. AI Chatbot Disclaimer
6.1 Nature of AI
The AI chatbot is designed to assist with customer communication and appointment scheduling. It is NOT a medical device and should NOT be used to:
Provide medical diagnoses
Recommend treatments
Replace professional medical advice
6.2 AI Limitations
The AI may occasionally:
Provide inaccurate or incomplete information
Misunderstand user intent
Experience technical issues or downtime
You acknowledge that AI responses are generated based on your knowledge base content and may not always be accurate.
6.3 Human Oversight
You are responsible for monitoring AI conversations and intervening when necessary. The Platform includes human handoff features for this purpose.
7. Payment Terms
7.1 Subscription Plans
Access to the Service requires a paid subscription. Current pricing is available at www.mindgrix.com/pricing.
7.2 Billing
Subscriptions are billed monthly or annually in advance
All fees are quoted in the currency specified at checkout
Payments are processed through our third-party payment provider
7.3 Refunds
Annual subscriptions: Pro-rated refund within 14 days of purchase
Monthly subscriptions: No refunds for partial months
Trial periods: No charge if cancelled before trial ends
7.4 Price Changes
We may modify pricing with 30 days' notice. Continued use after the notice period constitutes acceptance of new pricing.
8. Service Level Agreement
8.1 Uptime Commitment
We target 99.5% platform availability, excluding:
Scheduled maintenance (notified in advance)
Force majeure events
Third-party service outages (WhatsApp, hosting providers)
8.2 Support
Plan
Support Hours
Response Time
Solo
Sunday-Thursday, 9:00-18:00 IST
24 hours (within operating hours)
Teams
Sunday-Thursday, 9:00-18:00 IST
8 hours (within operating hours)
Enterprise
Sunday-Friday, 8:00-20:00 IST
2 hours (within operating hours)
Note: Response times are calculated during operating hours only. Tickets submitted outside operating hours will be addressed on the next business day.
9. Intellectual Property
9.1 MindGrix Property
The Platform, including all software, designs, trademarks, and content, is owned by MindGrix and protected by intellectual property laws.
9.2 License Grant
We grant you a limited, non-exclusive, non-transferable license to use the Platform for your internal business purposes during your subscription period.
9.3 Restrictions
You may not:
Copy, modify, or distribute the Platform
Create derivative works based on the Platform
Remove any proprietary notices or labels
Use MindGrix trademarks without permission
10. Confidentiality
10.1 Confidential Information
Both parties agree to protect confidential information disclosed during the relationship, including business information, technical data, and customer lists.
10.2 Exclusions
Confidentiality obligations do not apply to information that is:
Publicly available
Independently developed
Lawfully obtained from third parties
Required to be disclosed by law
11. Limitation of Liability
11.1 Disclaimer of Warranties
THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
11.2 Limitation of Damages
TO THE MAXIMUM EXTENT PERMITTED BY LAW, MINDGRIX SHALL NOT BE LIABLE FOR:
Indirect, incidental, special, or consequential damages
Loss of profits, revenue, or data
Business interruption
Damages exceeding the fees paid in the 12 months preceding the claim
11.3 Exceptions
These limitations do not apply to:
Gross negligence or willful misconduct
Breach of confidentiality obligations
Intellectual property infringement
12. Indemnification
You agree to indemnify and hold harmless MindGrix from any claims, damages, or expenses arising from:
Your use of the Service
Violation of these Terms
Infringement of third-party rights
Your Data or content
Your patients' or end-users' claims
13. Term and Termination
13.1 Term
These Terms remain in effect while you use the Service.
13.2 Termination by You
You may terminate your account at any time through the Platform settings or by contacting support.
13.3 Termination by Us
We may suspend or terminate your account if you:
Violate these Terms
Fail to pay fees when due
Engage in fraudulent or illegal activity
Pose a security risk to the Platform
13.4 Effect of Termination
Upon termination:
Your access to the Platform will cease
You may request export of Your Data within 30 days
We will delete Your Data within 90 days (unless legally required to retain)
14. Modifications to Terms
We may modify these Terms at any time. Material changes will be communicated via email or Platform notification at least 30 days in advance.
Continued use of the Service after changes take effect constitutes acceptance of the modified Terms.
15. Governing Law and Disputes
15.1 Governing Law
These Terms are governed by the laws of the State of Israel, without regard to conflict of law principles.
15.2 Dispute Resolution
Any disputes shall be resolved through:
Negotiation: Good faith attempts to resolve disputes informally
Mediation: Non-binding mediation in Tel Aviv, Israel
Arbitration: Binding arbitration under the Israeli Arbitration Law
15.3 Jurisdiction
For matters not subject to arbitration, the courts of Tel Aviv, Israel shall have exclusive jurisdiction.
16. General Provisions
16.1 Entire Agreement
These Terms, together with the Privacy Policy, constitute the entire agreement between you and MindGrix.
16.2 Severability
If any provision is found unenforceable, the remaining provisions shall continue in effect.
16.3 Waiver
Failure to enforce any right does not constitute a waiver of that right.
16.4 Assignment
You may not assign these Terms without our written consent. We may assign our rights and obligations freely.
16.5 Force Majeure
Neither party shall be liable for delays or failures due to circumstances beyond reasonable control.