Privacy Policy
Effective January 1, 2025 · Last updated April 15, 2026
Introduction
MindGrix Ltd. ("MindGrix", "we", "us") operates an AI-powered customer engagement platform for healthcare providers, including dental clinics and wellness centers. This policy explains how we collect, use, and protect your information in accordance with the Israeli Privacy Protection Law (חוק הגנת הפרטיות, תשמ"א-1981) and its regulations, as well as applicable international data protection standards. By using our platform, you agree to this Privacy Policy.
Information We Collect
- •Full name, email, phone number
- •Encrypted password
- •Role in your organization and clinic name
- •Contact info and WhatsApp conversation history
- •Appointment details and language preferences
- •Conversation metadata and follow-up stages
- •Documents, FAQs, pricing and service catalogs
- •Business hours and practitioner information
- •Login timestamps, device info, IP address
- •Support tickets, feedback and error logs
How We Use Your Information
- •Operating and maintaining the AI chatbot platform
- •Processing appointments and sending WhatsApp reminders
- •Improving features and optimizing AI responses
- •Sending service updates and security alerts
- •Complying with applicable laws and regulations
Quality Assurance & Platform Optimization
As part of our commitment to delivering reliable and high-quality services, MindGrix employs standard industry practices for platform optimization and service continuity:
- •Service monitoring - we may review platform interactions, including conversation data, to evaluate and improve the performance of our AI systems, ensure accuracy of automated responses, and enhance overall service quality
- •Technical support & intervention - authorized MindGrix personnel may access your account environment in real-time to identify, diagnose, and resolve technical issues, ensuring seamless and uninterrupted service delivery for your clinic
- •AI training & improvement - aggregated and anonymized interaction patterns may be used to train and refine our AI models, improving response accuracy and platform capabilities for all users
All such activities are performed exclusively by authorized personnel under strict confidentiality obligations. Access is limited to what is necessary for the stated purposes and is never used for unrelated commercial purposes or shared with third parties.
Data Sharing & Disclosure
- •WhatsApp (Meta) - phone numbers and conversation content for message delivery
- •Cloud hosting - all platform data, encrypted at rest
- •Analytics - anonymized usage data only
- •Legal - when required by law or court order
- •Business transfers - in the event of a merger or acquisition
Data Retention
- •Account information - duration of account + 2 years
- •Conversation history - 12 months by default
- •Appointment records - 7 years (healthcare compliance)
- •Usage logs - 12 months
- •Support tickets - 3 years
You may request deletion at any time, subject to legal requirements.
Data Security
- •Encryption - TLS 1.3 in transit, AES-256 at rest
- •Access control - role-based permissions and MFA
- •24/7 security monitoring and intrusion detection
- •Regular encrypted backups with disaster recovery
- •Comprehensive audit logs for all system actions
Your Rights (GDPR & Israeli Privacy Law)
- •Access - request a copy of your personal data
- •Rectification - request correction of inaccurate data
- •Erasure - request deletion (right to be forgotten)
- •Restrict - limit how we process your data
- •Portability - receive your data in machine-readable format
- •Object - object to processing based on legitimate interests
- •Withdraw consent - at any time, without affecting prior processing
Contact privacy@mindgrix.com - we respond within 30 days.
International Data Transfers
MindGrix is based in Israel, recognized by the European Commission as providing adequate data protection. For transfers to other countries we use Standard Contractual Clauses (SCCs) or other appropriate safeguards.
Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect data from children. If you believe a child has provided personal data, contact us immediately.
Cookies & Tracking
We use essential cookies only - for session management, authentication, and security. No advertising or tracking cookies. You can disable cookies in your browser settings, though this may affect functionality.
Changes to This Policy
We may update this policy periodically. Changes will be posted here with an updated date. Significant changes will be communicated via email or platform notification. Continued use of the platform constitutes acceptance.
Contact Us
- •Company - MindGrix Ltd.
- •Email - Support@mindgrix.com
- •Website - www.mindgrix.com